by Missy Jackson | Jun 22, 2026 | Blog
Customer Alignment Breaks Down When Change Is Done To People, Not With Them Customer voice work often reveals the truth. Sometimes that truth is encouraging. Sometimes it confirms what leaders already suspected. And sometimes it exposes gaps that require the...
by Missy Jackson | Jun 17, 2026 | Blog
Right Person, Right Seat…Or Just Different Than You? One of the most common leadership challenges I encounter as a coach is helping leaders distinguish between two very different realities: Is this the wrong person for the role? Or Is this simply someone who...
by Missy Jackson | Jun 15, 2026 | Blog
Developing Leaders Is a Customer Alignment Strategy Organizations often think of leadership development as a people initiative. An HR initiative. A talent initiative. But leadership development is also a customer alignment strategy. Because every customer experience...
by Missy Jackson | Jun 10, 2026 | Blog
The Customer Feels It When the Right People Are in the Wrong Roles Customer alignment depends on more than strategy. It depends on people. Not just good people. The right people, in the right roles, doing the right work at the right time. That distinction matters more...
by Missy Jackson | Jun 8, 2026 | Blog
You Can’t Improve What You Don’t Measure: Why Alignment Needs a Signal Most organizations measure performance. Far fewer measure alignment. And yet alignment is often the hidden variable influencing everything else: Decision-making Execution speed Leadership...
