So what happens when trust breaks down? Teams low on trust tend to fall apart whenever there is a challenge or difficulty. Members are unwilling to freely and candidly share their views or even information. Offline, they tend to dismiss other teammate’s competence or the value of the team. Even when there is apparent agreement in the room, the outcomes are dismissed, gossiped about, and not acted upon by the membership. This leads to a myriad of other dysfunctions within the team such as forming of cliques and factions, and no camaraderie. A low trust team is also ineffective in conducting meetings and struggles to go beyond discussing issues to deciding actions. And it doesn’t stop there. Low trust teams respond poorly to change, won’t take innovative risks, avoid debating important issues, avoid any form of conflict, treat communication as a low priority and don’t share a common vision and lack alignment on the team’s mission.
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"The 8th Habit" by Steven Covey
"Built to Last" by Jim Collins and Jerry Porras
"Team of Rivals" by Doris Kearns Goodwin
"Who Moved My Cheese" by Spencer Johnson, MD
"Drive" by Daniel Pink
"Leaving Microsoft to Change the World" by John Wood
"The 22 Immutable Laws of Branding" by Al Ries and Laura Ries
"The Tipping Point" by Malcolm Gladwell
"Run with the Bulls" by Tim Irwin
"Self Renewal" by John Gardner
"Primal Leadership" by Daniel Goleman and Richard Boyatzis
"Good to Great" by Jim Collins
"Traction" by Gino Wickman
"The Five Dysfunctions of a Team" by Patrick Lencioni