by Missy Jackson | Jun 10, 2026 | Blog
The Customer Feels It When the Right People Are in the Wrong Roles Customer alignment depends on more than strategy. It depends on people. Not just good people. The right people, in the right roles, doing the right work at the right time. That distinction matters more...
by Missy Jackson | Jun 8, 2026 | Blog
You Can’t Improve What You Don’t Measure: Why Alignment Needs a Signal Most organizations measure performance. Far fewer measure alignment. And yet alignment is often the hidden variable influencing everything else: Decision-making Execution speed Leadership...
by Missy Jackson | Jun 1, 2026 | Blog
Customer Alignment Means Nothing Without the Ability to Evolve Understanding your customer is only the beginning. What organizations do with that understanding is what ultimately matters. Many organizations invest heavily in gathering insight: Customer feedback Market...
by Missy Jackson | May 26, 2026 | Blog
The Cost of Assuming You Know Your Customer One of the most common alignment problems organizations face starts with a simple assumption: We already know what our customers need. Sometimes that assumption is based on history.Sometimes on instinct.Sometimes on...
by Missy Jackson | May 20, 2026 | Blog
Alignment Problems Often Look Like Performance Problems Organizations are quick to diagnose performance problems. Teams aren’t moving fast enough.Execution feels inconsistent.Accountability appears weak.Results aren’t matching expectations. So the response is...
