by Missy Jackson | Jul 13, 2026 | Blog
The Customers You Lose Are Usually the Ones You Thought You’d Keep Few customer relationships end overnight. Most begin fading long before anyone notices. There isn’t one dramatic phone call. There isn’t one catastrophic mistake. There isn’t one competitor who...
by Missy Jackson | Jul 9, 2026 | Blog
Why Your Best Strategy Never Reaches the Customer There is something almost magical about strategic planning. Leaders step away from the day-to-day. Big ideas emerge. Priorities become clear. The future feels exciting. The room is energized. Everyone leaves believing...
by Missy Jackson | Jun 24, 2026 | Blog
The Fastest Way to Lose Trust? Ask for Feedback and Do Nothing With It. Most organizations believe asking for feedback is a sign that they care. And it is. Until nothing happens afterward. Then it becomes a sign of something else. A lack of listening. A lack of...
by Missy Jackson | Jun 22, 2026 | Blog
Customer Alignment Breaks Down When Change Is Done To People, Not With Them Customer voice work often reveals the truth. Sometimes that truth is encouraging. Sometimes it confirms what leaders already suspected. And sometimes it exposes gaps that require the...
by Missy Jackson | Jun 17, 2026 | Blog
Right Person, Right Seat…Or Just Different Than You? One of the most common leadership challenges I encounter as a coach is helping leaders distinguish between two very different realities: Is this the wrong person for the role? Or Is this simply someone who...
