CUSTOMER ALIGNMENT IS NOT A DEPARTMENT
CUSTOMER ALIGNMENT IS NOT A DEPARTMENT
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Recent Posts:
- The Leadership Perception Gap: What Executives Believe, What Employees Experience, and Why the Difference Matters
- The Agreement Trap: When Leadership Teams Mistake Consensus for Alignment
- Reality Never Stands Still: Building an Organization That Notices When Things Change
- Customer Alignment Is Not a Department: Why Enterprise Ownership Matters
- Alignment Is Not Control: Why Great Organizations Push Decisions Closer to the Work
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Recommended Reading:
"Crucial Conversations" by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
"Influencer" by Joseph Grenny and Kerry Patterson
"The 8th Habit" by Steven Covey
"Built to Last" by Jim Collins and Jerry Porras
"Team of Rivals" by Doris Kearns Goodwin
"Who Moved My Cheese" by Spencer Johnson, MD
"Drive" by Daniel Pink
"Leaving Microsoft to Change the World" by John Wood
"The 22 Immutable Laws of Branding" by Al Ries and Laura Ries
"The Tipping Point" by Malcolm Gladwell
"Run with the Bulls" by Tim Irwin
"Self Renewal" by John Gardner
"Primal Leadership" by Daniel Goleman and Richard Boyatzis
"Good to Great" by Jim Collins
"Traction" by Gino Wickman
"The Five Dysfunctions of a Team" by Patrick Lencioni
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#CustomerAlignment #VoiceoftheCustomer #CustomerExperience #LeadershipAlignment #OperatingModel #StrategicExecution #AlignmentDrift
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