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Recent Posts:
- The Customers You Lose Are Usually the Ones You Thought You’d Keep
- Why Your Best Strategy Never Reaches the Customer
- The Fastest Way to Lose Trust? Ask for Feedback and Do Nothing With It.
- Customer Alignment Breaks Down When Change Is Done To People, Not With Them
- Right Person, Right Seat…Or Just Different Than You?
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Recommended Reading:
"Crucial Conversations" by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
"Influencer" by Joseph Grenny and Kerry Patterson
"The 8th Habit" by Steven Covey
"Built to Last" by Jim Collins and Jerry Porras
"Team of Rivals" by Doris Kearns Goodwin
"Who Moved My Cheese" by Spencer Johnson, MD
"Drive" by Daniel Pink
"Leaving Microsoft to Change the World" by John Wood
"The 22 Immutable Laws of Branding" by Al Ries and Laura Ries
"The Tipping Point" by Malcolm Gladwell
"Run with the Bulls" by Tim Irwin
"Self Renewal" by John Gardner
"Primal Leadership" by Daniel Goleman and Richard Boyatzis
"Good to Great" by Jim Collins
"Traction" by Gino Wickman
"The Five Dysfunctions of a Team" by Patrick Lencioni
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