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New to Sales Managing? Here Are Some Tips.

New to Sales Managing? Here Are Some Tips.

Every employee is a valuable member of the team, but your sales staff are the ones who are on the frontlines bringing in the business. But your sales goals may fall short of expectations if your sales team doesn’t have the tools and knowledge they require. In this...

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Do you have what it takes to sell?

Do you have what it takes to sell?

  A complex or unclear sales strategy might be hindering your selling success. Grow your business and generate customer loyalty by simplifying your sales approach and applying these seven key steps.   Selling is a very important part of the process of...

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360 Degree Feedback Assessments

360 Degree Feedback Assessments

Why This Diagnostic Tool is Still a Key to Business Growth It has been said that 360 degree feedback assessments, also known as multi-rater evaluations, are the most widely recognized assessments in the business industry. The purpose of any 360 degree feedback...

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Hell hath no fury like an employee…ignored.

A recent survey published by Deloitte and Gallup indicates that 1 in 4 Millennials plan to quit their job in the next year. Why the rush out of their cubicles? According to the survey findings, the key areas of dissatisfaction is little to no development opportunities...

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Health Care Managers and Poor Performers

Health Care Managers and Poor Performers

With all the challenges the health care industry faces these days, why do leaders and managers tolerate poor performers in the workplace? We have observed several incidences of hospital managers putting up with disruptive behavior, low productivity or lack of...

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What is trust, and why is it important in the workplace?

What is trust, and why is it important in the workplace?

So what happens when trust breaks down? Teams low on trust tend to fall apart whenever there is a challenge or difficulty. Members are unwilling to freely and candidly share their views or even information. Offline, they tend to dismiss other teammate’s competence or the value of the team. Even when there is apparent agreement in the room, the outcomes are dismissed, gossiped about, and not acted upon by the membership. This leads to a myriad of other dysfunctions within the team such as forming of cliques and factions, and no camaraderie. A low trust team is also ineffective in conducting meetings and struggles to go beyond discussing issues to deciding actions. And it doesn’t stop there. Low trust teams respond poorly to change, won’t take innovative risks, avoid debating important issues, avoid any form of conflict, treat communication as a low priority and don’t share a common vision and lack alignment on the team’s mission.

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Recommended Reading:

"Crucial Conversations" by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

"Influencer" by Joseph Grenny and Kerry Patterson

"The 8th Habit" by Steven Covey

"Built to Last" by Jim Collins and Jerry Porras

"Team of Rivals" by Doris Kearns Goodwin

"Who Moved My Cheese" by Spencer Johnson, MD

"Drive" by Daniel Pink

"Leaving Microsoft to Change the World" by John Wood

"The 22 Immutable Laws of Branding" by Al Ries and Laura Ries

"The Tipping Point" by Malcolm Gladwell

"Run with the Bulls" by Tim Irwin

"Self Renewal" by John Gardner

"Primal Leadership" by Daniel Goleman and Richard Boyatzis

"Good to Great" by Jim Collins

"Traction" by Gino Wickman

"The Five Dysfunctions of a Team" by Patrick Lencioni

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